Building rapport and satisfying a caller's needs
Customer Service Telephone Techniques Training
A half day course to help develop the skills and techniques to handle all types of telephone calls
"As a result of this training I'll definitely be more confident and calm, especially when dealing with difficult calls."
This course covers professional telephone techniques and call handling etiquette.
At the end of the course you will be able to:
Answer and make telephone calls in a professional manner
Gather and record information
Build rapport and satisfy the caller's needs
Deal with difficult callers
The sessions are as follows:
Leaving a Voicemail Message
Gathering and Recording Information
Building Rapport and Satisfying the Caller's Needs
Dealing with Difficult Callers
Half day or Full day
GBT Certificate of Attendance
Delivered at your premises (delivery facilities can be provided at an additional cost)
from £400 per group
Telephone Techniques has been delivered to Bridgewater Housing, Queens Cross Housing, Horne Engineering, Smith & Williamson, Ministry of Defence and many others.
We have 20 years experience in the training industry and deliver our courses throughout the United Kingdom.