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Learn how to deal with critical incidents arising from challenging behaviour

Managing critical incidents

A half-day workshop aimed at exploring ways to deal with critical incidents involving potentially challenging behaviour

Introduction
This course is designed for managers and staff members who might be faced with critical incidents arising from challenging behaviour from service users.

Content
Understanding the behaviour cycle
The importance of boundaries and consequences
Delivering unwelcome news
De-escalation techniques


Duration
Half day

Location
Delivered at your premises (delivery facilities can be provided at an additional cost)

Cost
from £350 per group

You might also be interested in our Time Management workshops

Contact us

Winner of Best Creative Training and Development Firm 2018 - Scotland
2018 UK Enterprise Awards hosted by SME-News

An award-winning training provider