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Interactive customer service training for staff at all levels

Customer Service Training

A one-day interactive workshop to help you provide excellent levels of customer service

"I feel as though I have gained more confidence within myself to deal with the public."

Introduction
This course is designed for those who are new to customer service or those who are looking to refresh and develop their existing skills.

Aim
The aim of this course is to help you to confidently deal with all customer service situations.

Objectives
At the end of the course you will be able to:

Use various techniques to meet a customer’s needs and expectations
Ensure a customer friendly approach
Deal with difficult situations
Consistently achieve customer satisfaction

Content
1. A Customer's Expectations
2. The Importance of Uniformity and Consistency
3. Face-to-Face Communication Skills
4. Dealing with Difficult and Challenging Situations
5. Providing Excellent Customer Service by Phone, Text and Email

Duration
Full day

Certification
GBT Certificate of Attendance

Location
Delivered at your premises (delivery facilities can be provided at an additional cost)

"This course has improved my confidence in handling difficult calls."

Cost
from £650 per group

"Gary was great in explaining things and giving examples. Course was really helpful, interactive and fun. In general, much more than I expected."

"Very professional delivery. Well paced and informative."

"A fantastic course that will benefit me loads."

 

Download the PDF Information Sheet for this course

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Winner of Best Creative Training and Development Firm - Scotland
2018 and 2019 UK Enterprise Awards hosted by SME-News

Helping people reach their full potential